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Integrated Counselling Service (Online ChatBOT)

Notice of Termination of the Integrated Counselling Service (ICS)


Since March 2022, the Integrated Counselling Service (ICS) has been providing valuable support to students, offering an online chatbot service to help identify the psychological services that fit their needs, as well as a real-time online chat service during office hours. This initiative has been a collaborative effort between the Counselling and Wellness Section (CWS) and the Department of Computing at PolyU, designed to transcend physical boundaries and deliver psychological support during the pandemic.

With the CWS's ongoing commitment to meet the evolving needs of students, particularly post-pandemic, the ICS will be discontinued as of 31 March 2024. Students are encouraged to continue engaging with the broad spectrum of services and activities offered by CWS and to utilize the following public services as needed:


  • 24/7 Text-based Counselling: Jockey Club Online Youth Emotional Support – OpenUpOpenUp
  • 24-hour Mental Health Support Hotline: 18111


For any concerns or if further assistance is needed, please do not hesitate to reach out to us via email at

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