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Dr Nelson Tsang
PolyU Scholars Hub

Nelson Tsang

Associate Professor


Dr Tsang received his Bachelor of Administration (Tourism) degree from The James Cook University in Australia, Master of Philosophy degree and Doctor of Philosophy degree from The Hong Kong Polytechnic University. He is mainly teaching research methods and service management. His research interests include service quality, service culture, and customer satisfaction.

Education and Academic Qualifications

  • PhD (The Hong Kong Polytechnic University)
  • MPhil (The Hong Kong Polytechnic University)
  • BAdm (Tourism) (Hons) (James Cook University of North Queensland, Australia)


Academic and Professional Experience

  • Tourism Management

Research Interests

  • Service Quality
  • Service Culture
  • Tourist Behaviour

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