Research Horizons | School of Hotel and Tourism Management

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In Research Horizons, the SHTM reports the latest news and in-depth findings on research and innovation in hospitality and tourism. Learn more about these exciting discoveries and what they mean for the future of our industry!

Volume 17 Issue 2 (September 2023)
Holidaying in the Metaverse
Turning Website Views into Restaurant Visits
Tourist-Triggered Emotions
Fight or Flight? Coping with Stress in the Airline Sector
Prime Time for Service Robots
The Power of a Profile Picture

Volume 17 Issue 1 (February 2023)
Singleton Employees in the Hotel Industry
To Refund or Not to Refund?
Nostalgia-Motivated Tourism
The Cost of Faking a Smile
A New Flavour for Hotels
Visiting Loved Ones May Drive Tourism Recovery

Volume 16 Issue 2 (September 2022)
Drone Food Delivery is Taking Off
Airline Industry in Crisis
Staycationers Behaving Badly
Welcome to the Touch-Free Hotel
A Breath of Fresh Air for Luxury Hotels
Getting Back on Track: Service Recovery in a Networked World

Volume 16 Issue 1 (February 2022)
The Next Frontier in Hotel Service
The Healing Power of Trust
Building an Older, Wiser Workforce
Saving the Planet, One Hotel at a Time
Dining Out During a Pandemic
When Nothing Is Normal: Managing Hotel Revenue during COVID-19

Volume 15 Issue 2 (September 2021)
The Art of Upselling
Making Ecotechnology Worth It For Hotels
Light at the End of the Tunnel
Making Newlyweds’ Dreams Come True
Could Robots Breathe New “Life” Into the Tourism Industry?
Money or Miles for Frequent Flyers?

Volume 15 Issue 1 (February 2021)
Tourism in Technicolour
A Little Incentive Goes a Long Way
A Table for One, Please!
How to Cope in a Crisis
Counting the Social Costs of Tourism in the COVID-19 Era
Lessons from Disaster: COVID-19 and Chinese Hotels

Volume 14 Issue 2 (September 2020)
A Glass Ceiling to Shatter
It Takes More than Just Food, Restaurateurs Advised
Is the China Dream Possible for Rural Entrepreneurs?
Give Guests a Rest!
Enliven Offerings with Social Media, Luxury Hotels Urged
Are Residents the New Tourism Ambassadors?

Volume 14 Issue 1 (February 2020)
Softly, Softly, Anime Fans are Drawn to Japan
Food for Thought for the World’s Restauranteurs
Making China's Hotels Great
Fragrant Memories in the Making
Right Location? That Depends . . .
How to Pick the Perfect Hotel

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