Overview | School of Hotel and Tourism Management

The hospitality and tourism industry has always been aware of the importance of human capital and of how investing in people enhances their performance and value. For this reason, professionals and organisations in the industry continuously strive to upgrade their skills and broaden their knowledge.

The School of Hotel and Tourism Management (SHTM) offers a series of special Executive Development Programmes, including the Hong Kong PolyU Winter School® and custom-made courses, that are specially designed for individual organisations in areas such as Hospitality and Tourism Consumers in the Post-Pandemic Environment, Metaverse in Hospitality and Tourism, ESG in the Hospitality Industry, Social Media and Big Data Analytics, Creating Quality Service Experience, Building an Outstanding Team, Innovation and Leadership, Revenue Management, Marketing, Human Resources Management, Financial Management, and Change Management. All participants who complete the Executive Development Programme receive a Certificate of Completion.

Faculty Programme Modules Past Participants Enquiries

The SHTM has a strong international team of 90+ academics with diverse cultural backgrounds drawn from 18 countries/regions. All of our faculty specialise in one or more areas of hotel and tourism management, featuring a combined total of more than 400 years of hospitality and tourism industry experience.

The following are examples of Executive Development modules:

Building an Outstanding Team
Communication and Team Building
Conflict Management
Consumer Behaviours Analysis in Hospitality
Cultural Tourism
Digital Marketing and Analytics
Effective Training in Hospitality
ESG in the Hospitality Industry
Food & Beverage Management
Holistic Tourism
Homestays and Sharing Economy
Human Resources Management
Innovation and Leadership in Hospitality
Luxury Hospitality Brand Management
Managing Organisational Change and Transformation
Meeting and Event Management
Metaverse in Hospitality and Tourism
Mobile Technology and Social Media in Hospitality Industry
Opportunities and Challenges in Eco-tourism
Overview of Hong Kong Tourism Industry
Real Estate Asset Management: Optimising Hotel Values
Revenue Management for Non-Revenue Managers
Service Quality Management
Social Media and Big Data Analytics
Social Media and Smart Tourism
Strategic Talent Management
Tourism Development in Asia
Wellness Tourism

Organisations that have participated in past Executive Development Programmes include:

Abu Dhabi Tourism & Culture Authority
Banyan Tree Hotels and Resorts
Chimelong Hengqin Bay Hotel
Conrad Hong Kong
Dorsett Hospitality International
Dusit International
Fujian Provincial Tourism Bureau
Galaxy Entertainment Group
Grand Bay Hotel Zhuhai
Grapea & Co. Limited
Guangdong Vocational College of Hotel Management
HKR International Limited
HNA Hospitality Group
Hong Kong Convention and Exhibition Centre (Management) Limited
Hong Kong (International) Eye Care Group Ltd
Hotel ICON
Huatian Holding Group
Mandarin Oriental, Hong Kong
Nina Hospitality Company Limited
Rosewood Hotel Group
The Peninsula Hong Kong
Vocational Training Council
Wanda Hotel Group

Dr Tony Tse

Professor of Practice and Programme Director (Industry Partnerships)
School of Hotel and Tourism Management
The Hong Kong Polytechnic University
Tel: +852 3400-2631
Fax: +852 2356-1390
Email: tony.tse@polyu.edu.hk