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Dr Maxime X. Wang
PolyU Scholars Hub

Maxime Wang

Assistant Professor


Dr Maxime Wang received his PhD in Hospitality Administration from the University of Houston, United States, in 2019. Before joining the School of Hotel and Tourism Management at the Hong Kong Polytechnic University as Assistant Professor, he worked at the University of Houston as a Research Associate in the Office of Faculty Engagement and Development, Research Assistant and Instructor in the Conrad N. Hilton College of Hotel and Restaurant Management. His research goal is to help improve hospitality employees’ competence and individual well-being through the creation of a positive work environment. His research focuses on the error management, organizational culture, learning, leadership, employees’ emotions, service failure and recovery. His work is published in peer-reviewed journal articles including International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, and International Journal of Hospitality & Tourism Administration. He received the Best Paper Award at the West Federation CHRIE conference in 2018. Courses he taught include Human Resource Management, Leadership in the Hospitality Industry at the undergraduate level, Meeting and Convention Management at both undergraduate and graduate levels. He is fluent in Mandarin, English, and French.

Education and Academic Qualifications

  • PhD (University of Houston)
  • MSc (University of Angers)
  • BBA (University of Angers)
  • BBA (University of Ningbo)

Academic and Professional Experience

  • Hospitality and Hotel Management

Research Interests

  • Error Management
  • Emotions in the workplace
  • Service Management
  • Leadership

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