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Dr Norman Au
PolyU Scholars Hub

Norman Au

Associate Professor


Dr. Au is an Associate Professor in the School of Hotel & Tourism Management. He received his B.Sc. (Hons) degree in hotel & catering management from Surrey University in U.K., a Master Degree in information technology at Nottingham University, and a Ph.D. in information systems management at the Hong Kong Polytechnic University.

Prior to joining the School of Hotel & Tourism Management in 1993, Dr. Au has worked in the London Hilton Hotel and Gardner Merchant Ltd. in the United Kingdom, which provided him with a solid foundation in hotel and catering management. Upon returning to Hong Kong, he has worked in the Grand Hyatt hotel as Senior EDP officer. Such experiences are valuable for Dr. Au to gradually develop his research focus in areas related to information technology management in the hospitality and tourism industries.

Education and Academic Qualifications

  • PhD (Hong Kong Polytechnic University)
  • MA (University of Nottingham)
  • BSc (Hons) (University of Surrey)

Professional Qualifications

  • CHE (American Hotel & Lodging Association)

Academic and Professional Experience

  • Hotel and Tourism Technology Management

Research Interests

  • Online usage behavior in Hotel and Tourism Industry
  • Tourism Information Management
  • Hospitality and Tourism Information in Systems Management
  • Information Systems User Satisfaction Evaluation

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