Start main content

IT Services for Students

Identity and Access Control Infrastructures Services

NetID Management Service

The PolyU NetID (Network Identity) is a key to University’s IT facilities and services. It is a unique personal identifier made up of a single username and password pair, named as NetID and NetPassword respectively.

IAM_MFA_1016x544

Multi-Factor Authentication Service

Multi-factor authentication (MFA) provides an extra layer of security before logging in to an online service.

Multi-Factor Authentication Service

Learning and Teaching Technology

LTT_online-learning-platforms

Online Learning Platforms

The University has adopted a Learning Management System (LMS) named Blackboard which internally known as LEARN@PolyU (理學網) as the common online leaning platform.

LTT_classroom-AVIT

Classroom AV/IT Facilities

PolyU has over 100 lecture theatres and general teaching rooms. While all are equipped with essential audio-visual equipment and network connections, the AV/IT facilities in each room may be slightly different to serve different teaching purposes.

ITservices_SCC_20220817

Student Computer Centre

The Student Computer Centre (SCC) is located on the 4th floor of the Li Ka Shing Tower where over 200 PCs are accommodated for student and staff use.

Teaching & Learning Information Technology

Teaching & Learning Information Technology (TLIT) embraces technology to enhance the learning experience for students. All across the globe, education institutions are adopting gamification and Mixed Reality (MR) technologies in learning and teaching. These technologies create new horizon for next generation education and empower learners’ creativity as well as storytelling and collaboration skills.

Teaching & Learning Information Technology

Communication and Collaborative Services

communication_Email

Email, Messaging and Collaboration Services

The electronic messaging and collaboration suite is a hosted private cloud service provided by Microsoft. It consists of the -Email Service, OneDrive for Business, Office Online, Office ProPlus, SharePoint Online, Teams and Forms.

communication_Email-2

End User Support Services

630X472_APP WEB

PolyU Student Mobile App - PolyULife

PolyULife is a native mobile app, which facilitates students the access of essential information for study such as personal class and exam timetable, payment due date, study information and push notifications to support students’ studies at PolyU.

IT Services for student_keyboard

end-user_wayfinding

Campus Wayfinding Service

As part of the Smart Campus initiative, a native wayfinding mobile application, POLY:U:WAY together with kiosks, have been launched for staff and students as well as visitors to locate classrooms, theatres and buildings across campus.

end-user_helpdesk-2

Helpdesk and Desktop Support

If you encounter problems when using the University’s IT services, you are welcome to contact our IT HelpCentre for assistance. You may visit us in person at Room M201 of Li Ka Shing Tower (Block M) or submit your help request via the HelpCentre Online Tracking Service (http://www.polyu.edu.hk/hots).

Helpdesk and Desktop Support

Network Infrastructure Services

Wi-Fi Services

Wi-Fi Access Points are available in all the lecture theatres, general teaching rooms, the Library, sports centres, canteens and at convenient public areas around campus so that staff and students can connect their mobile devices any time to access the central IT facilities and the Internet.

$network_campus-network-infracture$

network_network

Remote Access Services

Two types of virtual private network (VPN) services are provided to the University community to access IT facilities on campus and on the cloud services provided by the University.

Remote Access Services

University File Services

university-file_PHD

PolyU Home Drive (PHD)

Staff and students can store and access their working files on the 100GB on-premises network storage, PolyU Home Drive (PHD). Files on the PHD are protected by a 7-day data retention policy.

university-file_02

Cyber Security and Management Services

security_security-consulting

Security Consulting Service

Users may come across IT security related problems while conducting teaching, learning, research and administration activities, our security consulting service provides users with advice on compliance, security risk assessment, threats mitigation and incident response to address cyber security issues concerned.

security_concept

Training

training_security-training

IT Security Online Training

To arouse information security awareness in the university communities by providing online training, organizing regular security awareness events and publishing IT security newsletters.

training_concept-2

Online Training Resources

To enable staff and students to make full use of IT in their work/study, online training resources on some common office software tools are made available for self-learning anytime anywhere.

Online Training Resources

Research Support Services

research_gitlab

GitLab Service for Research

Gitlab is a commonly used on-premise web-based DevOps (development + operation) lifecycle tool for software development.

’IT Support for Research’ Consulting Service

Researchers may come across with IT related troubles or problems while conduct their research activities, our IT support consulting service may be of assistance in providing advice on IT tools and platforms supported by the University to researchers.

research_training

‘IT Support for Research’ Training

To better equip our staff, students and researchers with the IT skills in using research-related software, workshop and webinars on programming skills and software tools are regularly arranged.

High Performance Computing Support Services

We provide support for the development of communities of practice and to establish high performance computing facilities.

High Performance Computing Support Services

research_mySurvey

mySurvey Service

The online survey tool mySurvey allows our users to create and conduct web-based opinion surveys for learning and research purposes without programming effort.

research_survey

University Cloud Services

Database as a Services

Databases are the foundation of today’s businesses. While staff of different levels at the University are increasingly relying on data to make better business decisions, expertise in database management may not be readily available, in particular at departmental level.

IT-cloud_University-cloud

IT Cloud Services

PolyU Cloud service provides departments with a server hosting platform in a virtual environment. It operates as a rental service for departments to rent a ‘virtual server’ from ITS at a cost which is lower than buying and operating their own.

IT Cloud Services

Your browser is not the latest version. If you continue to browse our website, Some pages may not function properly.

You are recommended to upgrade to a newer version or switch to a different browser. A list of the web browsers that we support can be found here