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IT Services for Students

Identity and Access Control Infrastructures Services

NetID Management Service

The PolyU NetID (Network Identity) is a key to University’s IT facilities and services. It is a unique personal identifier made up of a single username and password pair, named as NetID and NetPassword respectively.

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Multi-Factor Authentication Service

Multi-factor authentication (MFA) provides an extra layer of security before logging in to an online service.

Multi-Factor Authentication Service

Learning and Teaching Technology

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Online Learning Platforms

The University has adopted a Learning Management System (LMS) named Blackboard which internally known as LEARN@PolyU (理學網) as the common online leaning platform.

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Classroom AV/IT Facilities

PolyU has over 100 lecture theatres and general teaching rooms. While all are equipped with essential audio-visual equipment and network connections, the AV/IT facilities in each room may be slightly different to serve different teaching purposes.

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Student Computer Centre

The Student Computer Centre (SCC) is located on the 4th floor of the Li Ka Shing Tower where over 200 PCs are accommodated for student and staff use.

Teaching & Learning Information Technology

Teaching & Learning Information Technology (TLIT) embraces technology to enhance the learning experience for students. All across the globe, education institutions are adopting gamification and Mixed Reality (MR) technologies in learning and teaching. These technologies create new horizon for next generation education and empower learners’ creativity as well as storytelling and collaboration skills.

Teaching & Learning Information Technology

Communication and Collaborative Services

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Email, Messaging and Collaboration Services

The electronic messaging and collaboration suite is a hosted private cloud service provided by Microsoft. It consists of the -Email Service, OneDrive for Business, Office Online, Office ProPlus, SharePoint Online, Teams and Forms.

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End User Support Services

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PolyU Student Mobile App - PolyULife

PolyULife is a native mobile app, which facilitates students the access of essential information for study such as personal class and exam timetable, payment due date, study information and push notifications to support students’ studies at PolyU.

IT Services for student_keyboard

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Campus Wayfinding Service

As part of the Smart Campus initiative, a native wayfinding mobile application, POLY:U:WAY together with kiosks, have been launched for staff and students as well as visitors to locate classrooms, theatres and buildings across campus.

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Helpdesk and Desktop Support

If you encounter problems when using the University’s IT services, you are welcome to contact our IT HelpCentre for assistance. You may visit us in person at Room M201 of Li Ka Shing Tower (Block M) or submit your help request via the HelpCentre Online Tracking Service (http://www.polyu.edu.hk/hots).

Helpdesk and Desktop Support

Network Infrastructure Services

Wi-Fi Services

Wi-Fi Access Points are available in all the lecture theatres, general teaching rooms, the Library, sports centres, canteens and at convenient public areas around campus so that staff and students can connect their mobile devices any time to access the central IT facilities and the Internet.

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Remote Access Services

Two types of virtual private network (VPN) services are provided to the University community to access IT facilities on campus and on the cloud services provided by the University.

Remote Access Services

University File Services

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PolyU Home Drive (PHD)

Staff and students can store and access their working files on the 100GB on-premises network storage, PolyU Home Drive (PHD). Files on the PHD are protected by a 7-day data retention policy.

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Cyber Security and Management Services

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Security Consulting Service

Users may come across IT security related problems while conducting teaching, learning, research and administration activities, our security consulting service provides users with advice on compliance, security risk assessment, threats mitigation and incident response to address cyber security issues concerned.

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Training

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IT Security Online Training

To arouse information security awareness in the university communities by providing online training, organizing regular security awareness events and publishing IT security newsletters.

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Online Training Resources

To enable staff and students to make full use of IT in their work/study, online training resources on some common office software tools are made available for self-learning anytime anywhere.

Online Training Resources

Research Support Services

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GitLab Service for Research

Gitlab is a commonly used on-premise web-based DevOps (development + operation) lifecycle tool for software development.

’IT Support for Research’ Consulting Service

Researchers may come across with IT related troubles or problems while conduct their research activities, our IT support consulting service may be of assistance in providing advice on IT tools and platforms supported by the University to researchers.

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‘IT Support for Research’ Training

To better equip our staff, students and researchers with the IT skills in using research-related software, workshop and webinars on programming skills and software tools are regularly arranged.

Student High Performance Computing Services

We provide support for the development of communities of practice and to establish high performance computing facilities.

Student High Performance Computing Services

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mySurvey Service

The online survey tool mySurvey allows our users to create and conduct web-based opinion surveys for learning and research purposes without programming effort.

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