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Service Description

Users may come across security related problems while conducting teaching, learning, research and administration activities, our security consulting service provides users with advice on compliance, security risk assessment, threats mitigation and incident response to address security issues concerned.

Eligible service requestor


Service hours and availability

  • Service available hours: Office hours

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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