IT Services

Administrative Application Solutions

This service covers analysis of the demand, proposing options of solutions, as well as implementing the selected solution for administrative-related and business-oriented systems for user departments of the University. To align with the strategic goals of the University, different approaches and technologies will be considered for enabling the business, digitisation of the business processes as well as enhancing administrative efficiencies. Built once and used for all, delivering solution within short lead time, focusing on requirements of priority are the guiding principles to be adopted for delivering outcomes with larger impact. Some use cases are here for those interested departments to explore this service. Please contact us should more information is needed.

Alumni Campus Access Registration Application Service

The Alumni Campus Access Registration (ACAR) application is a user-friendly online tool enabling alumni to easily register for one-day PolyU access QR code. With this application and a valid QR code, alumni can attend events on campus, use campus catering facilities and visit departments without the needs to register at the main entrance service counter. To enter the campus, alumni just scan their access QR codes at the turnstiles with QR code readers at the campus entrance.

Campus Network Provisioning Services

Fixed network outlets are installed in all lecture theatres and general teaching rooms to facilitate staff to connect their notebooks to the campus network for teaching, learning and research purposes.

Campus Wayfinding Service

As part of the Smart Campus initiative, a native wayfinding mobile application, POLY:U:WAY together with kiosks, have been launched for staff and students as well as visitors to locate classrooms, theatres and buildings across campus. After selecting destination, POLY:U:WAY will show users the recommended route, distance, walking time, and street view on a PolyU look-alike map. Students can get to lecture or exam venue via the shortest route, while visitors unfamiliar with the campus environment can navigate the PolyU campus with ease. This app is also furnished with location-based news and notifications, and information on events / activities planned for the day on campus as well as location of venue for such events / activities. Department administrators who manage such information can leverage this service for promotional purposes.

Classroom AV/IT Facilities

PolyU has over 100 lecture theatres and general teaching rooms. While all are equipped with essential audio-visual equipment and network connections, the AV/IT facilities in each room may be slightly different to serve different teaching purposes. When searching for a classroom, users may wish to check the facilities first before making a reservation. With the “AV/IT Teaching Facilities Search” website, users can check out the full list of AV/IT equipment together with the floor plan and photo(s) of the selected room without physically visiting it. A 360-degree preview of the environment is also available for some teaching venues via the website.

CLO / DPA / IRD / CSWG List

There are various partners working closely with ITS, find out the list of departmental contact person of the following task forces, Departmental Computer Liaison Officers (CLO) Departmental PUsecure Administrators (DPA) ITS Representatives to Departments (IRD) Cyber Security Working Group (CSWG) For any update on the list, departments please contact IT HelpCentre at 2766 5900 or submit to our IT Online ServiceDesk.

Data Centre Colocation

Data centre colocation allows departments / research centres to collocate their IT equipment in the central data centre. With our professional IT support, departments and research centres can benefit from a shared and secure environment and management at enterprise level and at lower costs. For details, please contact our IT HelpCentre.

Database as a Services

Databases are the foundation of today’s businesses. While staff of different levels at the University are increasingly relying on data to make better business decisions, expertise in database management may not be readily available, in particular at departmental level. If your office is facing the same problem, DBaaS (Database as a service) is the answer. DBaaS is a cloud computing service that allows users access to a database without the need to set up their own hardware, install software or configuration. Users can use the database without taking care maintenance or daily administrative operation. Currently ITS provides SQL Server and My SQL as Database as a Service (DBaaS). SQL Server My SQL Due to economy of scale under the Microsoft Enterprise SQL server license subscription scheme we hold, departments can focus on their application, leaving database subscription issue, resilience and data backup issues to us with annual cost much lower than purchasing own software and hardware. Departments can also benefit from all the built-in IT security protections on this platform with data encryption option at no extra cost.

Domain Name Registration Service

Domain Name Registration Service is to facilitate the registration of domain name for publicly accessible IT resources. There are 2 types of domain names in the university: Top level domain is reserved for University-wide IT services (e.g. www.polyu.edu.hk) (.polyu.edu.hk) Second level domain are used by departmental projects/service (..polyu.edu.hk or -.polyu.edu.hk) Hostnames must fulfil the following requirements: Not trademarked or copyrighted terms Not be profane, obscene and inappropriate to the reputation of PolyU, and Not be ambiguous or conflict with other services

Dynamic Host Configuration Protocol (DHCP) Service

Dynamic host configuration protocol (DHCP) is a protocol that provides quick, automatic and central management for the distribution of IP addresses within a network. Our service is to facilitate departmental IT supporting staff to automate the IP address assignment for the IT assets under their purview. Hardcoding the IP addresses on the IT resources is not necessary.