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bpa_application services

Administrative Application Solutions

This service covers analysis of the demand, proposing options of solutions, as well as implementing the selected solution for administrative-related and business-oriented systems for user departments of the University. To align with the strategic goals of the University, different approaches and technologies will be considered for enabling the business, digitisation of the business processes as well as enhancing administrative efficiencies. Built once and used for all, delivering solution within short lead time, focusing on requirements of priority are the guiding principles to be adopted for delivering outcomes with larger impact. Some use cases are here for those interested departments to explore this service. Please contact us should more information is needed.

Business Process Automation Services

Application Provisioning, Contracted Development, In-house Development, Package Implementation

Campus Network Provisioning Services

Fixed network outlets are installed in all lecture theatres and general teaching rooms to facilitate staff and students to connect their notebooks to the campus network for teaching, learning and research purposes.

Network Infrastructure Services

Network, Campus network

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Campus Wayfinding Service

As part of the Smart Campus initiative, a native wayfinding mobile application, POLY:U:WAY together with kiosks, have been launched for staff and students as well as visitors to locate classrooms, theatres and buildings across campus. After selecting destination, POLY:U:WAY will show users the recommended route, distance, walking time, and street view on a PolyU look-alike map. Students can get to lecture or exam venue via the shortest route, while visitors unfamiliar with the campus environment can navigate the PolyU campus with ease. This app is also furnished with location-based news and notifications, and information on events / activities planned for the day on campus as well as location of venue for such events / activities. Department administrators who manage such information can leverage this service for promotional purposes.

End User Support Services

Campus Map, Wayfinding, Mobile App, Kiosk

Classroom AV/IT Facilities

PolyU has over 100 lecture theatres and general teaching rooms. While all are equipped with essential audio-visual equipment and network connections, the AV/IT facilities in each room may be slightly different to serve different teaching purposes. When searching for a classroom, users may wish to check the facilities first before making a reservation. With the “AV/IT Teaching Facilities Search” website, users can check out the full list of AV/IT equipment together with the floor plan and photo(s) of the selected room without physically visiting it. A 360-degree preview of the environment is also available for some teaching venues via the website.

Learning and Teaching Technology

Lecture Theatre, General Teaching Room, LTs, GTs, PA system, Visualiser, Visualizer, Projector, Sound System, Senate Room

Classroom Booking Status Enquiry System

This system, in the form of an application “CBCE Mobile”, is to facilitate staff and students in checking the availability of Lecture Theatres / General Teaching classrooms and related booking information. With the CBCE Mobile app, students can conveniently check the availability of classrooms/ lecture theatres within 7 days by wing/block/core, room number or subject code. In addition to checking the room availability, users can also have a 2D/360 preview of the selected classroom and check the AV/IT facilities available. This allows students to leverage available classrooms for informal learning activities and group assignment discussions after class. Check out the user guide below to know more details.

End User Support Services

Classroom, booking, book classroom

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There are various partners working closely with ITS, find out the list of departmental contact person of the following task forces, Departmental Computer Liaison Officers (CLO) Departmental PUsecure Administrators (DPA) ITS Representatives to Departments (IRD) Cyber Security Working Group (CSWG) For any update on the list, departments please contact IT HelpCentre at 2766 5900 or submit to our IT Online ServiceDesk.

End User Support Services

CLO, DPA, IRD, CWSG, list, Departmental, Computer Liaison Officers, PUsecure Administrators, Representatives to Departments, Cyber Security Working Group

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Data Centre Colocation

Data centre colocation allows departments / research centres to collocate their IT equipment in the central data centre. With our professional IT support, departments and research centres can benefit from a shared and secure environment and management at enterprise level and at lower costs. For details, please contact our IT HelpCentre.

University Cloud Services

server hosting, colocation, data centre

Database as a Services

Databases are the foundation of today’s businesses. While staff of different levels at the University are increasingly relying on data to make better business decisions, expertise in database management may not be readily available, in particular at departmental level. If your office is facing the same problem, DBaaS (Database as a service) is the answer. DBaaS is a cloud computing service that allows users access to a database without the need to set up their own hardware, install software or configuration. Users can use the database without taking care maintenance or daily administrative operation. Currently ITS provides SQL Server and My SQL as Database as a Service (DBaaS). SQL Server My SQL Due to economy of scale under the Microsoft Enterprise SQL server license subscription scheme we hold, departments can focus on their application, leaving database subscription issue, resilience and data backup issues to us with annual cost much lower than purchasing own software and hardware. Departments can also benefit from all the built-in IT security protections on this platform with data encryption option at no extra cost.

University Cloud Services

SQL Server DBaaS, MySQL, database management, database provisioning, database security

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Domain Name Registration Service

Domain Name Registration Service is to facilitate the registration of domain name for publicly accessible IT resources. There are 2 types of domain names in the university: Top level domain is reserved for University-wide IT services (e.g. ( Second level domain are used by departmental projects/service ( or Hostnames must fulfil the following requirements: Not trademarked or copyrighted terms Not be profane, obscene and inappropriate to the reputation of PolyU, and Not be ambiguous or conflict with other services

Network Infrastructure Services

DNS, domain name registration, website registration

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Dynamic Host Configuration Protocol (DHCP) Service

Dynamic host configuration protocol (DHCP) is a protocol that provides quick, automatic and central management for the distribution of IP addresses within a network. Our service is to facilitate departmental IT supporting staff to automate the IP address assignment for the IT assets under their purview. Hardcoding the IP addresses on the IT resources is not necessary.

Network Infrastructure Services

DHCP, dynamic IP, IP, network, networking, incident, help, issue, problem


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