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Service Description

Domain Name Registration Service is to facilitate the registration of domain name for publicly accessible IT resources.

There are 2 types of domain names in the university:

  • Top level domain is reserved for University-wide IT services (e.g.
  • Second level domain are used by departmental projects/service
    (<hostname>.<dept> or <hostname>-<dept>

Hostnames must fulfil the following requirements:

  • Not trademarked or copyrighted terms
  • Not be profane, obscene and inappropriate to the reputation of PolyU, and
  • Not be ambiguous or conflict with other services

Eligible service requestor

Departmental CLO

Service hours and availability

Service available hours: Office hours

Access to the service

Training & resources


Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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