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Service and Support Provisioning Approach

Building capability and culture that enable strategy implementation


  • Leverage economy of scale on IT purchase across University
  • Reference best practices at other Higher Education institutions to reduce common pitfalls and mitigate risks
  • Serve users with consistent and stable IT infrastructure while innovative on application solutions to enhance speed / agility
  • Focus on purpose and value of business processes with user experiences built into design
  • Building core capabilities on Cloud technology, mobility, data analytics, digital content management and process automation
  • Strong adaptive culture, fostering collaboration with relentless focus on stakeholders need



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