Contact Us | Information Technology Services Office

Service Numbers and Service Hours

Service	Location	Phone No.	Service Hours
HelpCentre and Hotline Service	M201, Li Ka Shing Tower (Block M)	2766 5900	08:30 - 19:00 (Mon - Fri) 09:00 - 12:00 (Sat) Closed (Sun & Public Holidays)
Classroom AV/IT Facilities Support	P108	2766 6302	08:15 - 21:30 (Mon - Fri) 08:15 - 17:00 (Sat) Closed (Sun & Public Holidays)
Student Computer Centre (SCC)	3/F & 4/F, Li Ka Shing Tower (Block M)	2766 5948	3/F SCC 08:30 - 23:30 (Mon - Fri) 09:00 - 23:30 (Sat) 09:00 - 23:30 (Sun & Public Holidays) 4/F SCC 08:30 - 23:30 (Mon - Fri) 09:00 - 23:30 (Sat) Closed (Sun & Public Holidays)
Central Computer Systems	P404 & ZS401	2766 5945-6	The computer systems are in operation on a 24-hour basis.
Computer Equipment Maintenance	/	2766 5900	09:00 - 12:45, 14:00 - 17:30 (Mon - Fri) 09:00 - 12:00 (Sat) Closed (Sun & Public Holidays)

WhatsApp/ WeChat our IT HelpCentre

6577 9669

Our WhatsApp/ WeChat service provides PolyU users a responsive and supportive channel for general enquiry on using IT services.

WhatsApp/ WeChat Operation Hours:
(Mon – Fri) 8:30 – 19:00, (Sat) 9:00 - 12:00
Enquiry received after WhatsApp/ WeChat Operation Hours will be responded on next service day. The turnaround time for a response to an enquiry will be up to 2 hours.

If you need a more indepth enquiry or further support, please:

Submit your enquiry to our HelpCentre Online Tracking Service (HOTS) system
Visit IT HelpCentre (M201, Li Ka Shing Tower) or call HelpCentre Hotline (Tel: 2766 5900) during office hours. (*location map of IT HelpCentre)