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Service Description

Databases are the foundation of today’s businesses. While staff of different levels at the University are increasingly relying on data to make better business decisions, expertise in database management may not be readily available, in particular at departmental level. If your office is facing the same problem, DBaaS (Database as a service) is the answer.

DBaaS is a cloud computing service that allows users access to a database without the need to set up their own hardware, install software or configuration. Users can use the database without taking care maintenance or daily administrative operation.

Currently ITS provides SQL Server and My SQL as Database as a Service (DBaaS).

  • SQL Server
  • My SQL

Due to economy of scale under the Microsoft Enterprise SQL server license subscription scheme we hold, departments can focus on their application, leaving database subscription issue, resilience and data backup issues to us with annual cost much lower than purchasing own software and hardware. Departments can also benefit from all the built-in IT security protections on this platform with data encryption option at no extra cost.

Eligible service requestor

Department, Departmental CLO, Staff

Access to the service

  • Contact ITS ( for discussing your database requirements and to learn about the different rental packages available.

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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