Service Description
Fixed network outlets are installed in all lecture theatres and general teaching rooms to facilitate staff to connect their notebooks to the campus network for teaching, learning and research purposes.
Eligible service requestor
N/A
Training & resources
N/A
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
