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Service Description

Fixed network outlets are installed in all lecture theatres and general teaching rooms to facilitate staff and students to connect their notebooks to the campus network for teaching, learning and research purposes.

Eligible service requestor

N/A

Training & resources

N/A

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days
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