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Service Description

Data centre colocation allows departments / research centres to collocate their IT equipment in the central data centre. With our professional IT support, departments and research centres can benefit from a shared and secure environment and management at enterprise level and at lower costs.

For details, please contact our IT HelpCentre.

Eligible service requestor

Department, Departmental CLO, Staff

Access to the service

  • Please request the service via ITS HelpCentre at 27665900

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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