Skip to main content Start main content

Service Description

Researchers may come across with IT related troubles or problems while conduct their research activities, our IT support consulting service may be of assistance in providing advice on IT tools and platforms supported by the University to researchers. You may reserve a timeslot to meet and discuss with our support staff for consultation via the booking system.

Eligible service requestor


Access to the service

Training & resources


Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

Your browser is not the latest version. If you continue to browse our website, Some pages may not function properly.

You are recommended to upgrade to a newer version or switch to a different browser. A list of the web browsers that we support can be found here