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Service Description

Staff and students can store and access their working files on the on-premises network storage, PolyU Home Drive (PHD). The storage is up to 100GB for student and 200GB for staff. Files on the PHD are protected by a 7-day data retention policy. In case the files are corrupted or have been accidentally deleted, they can be conveniently restored.

The PolyU Home Drive on campus can be accessed from any workspace equipment with NetID and NetPassword. Users may also access through the Virtual Student Computer Centre (vSCC) service on and off campus.

Eligible service requestor


Access to the service

  • Please request the service via IT HelpCentre at 27665900.

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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