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Service Description

To better equip our staff, students and researchers with the IT skills in using research-related software, workshop and webinars on programming skills and software tools are regularly arranged in support of research activities. Details of training will be announced from time to time. Resources are available online for revisit if you cannot attend the class on a particular date.

Eligible service requestor


Access to the service

Training and resources

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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