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Service Description

Multi-factor authentication (MFA) provides an extra layer of security before logging in to an online service. When accessing a MFA-protected service, staff will be prompted to enter NetID and NetPassword as the first authentication and as a second step, reconfirm staff’s identity using a verification device, like a phone or a tablet.

To facilitate this verification process, users are required to install a mobile app called “Microsoft Authenticator” on personal smart phone or tablet.

The two secondary identity verification methods available for users are:

  1. Push Notification
    With the Microsoft Authenticator installed on the mobile device, a Pop-up Notification will be received when user logon to a MFS-protected service. User can simply hit “Approve” to log in.
    It is recommended to use Push Notification while having a stable internet connection because it is the most convenient option.

  2. Passcode
    In situations where users have poor cell phone reception or internet connection, users can select to use “Passcode” as the second identity verification method.
    This method has the added benefit of being completely free since it does not use user’s cellular data package.

Users are recommended to check out the user guides on set up MFA service and configure which verification method to use.

Eligible service requestor

N/A

Access to the service

Full Time Staff can setup the MFA with the following steps:

  1. Download the "Microsoft Authenticator" app on your mobile phone (available in Apple App Store/ Google Play App Store);
  2. Go to MFA Management Portal and login with your NetID and NetPassword;
  3. Follow the on-screen instruction to begin enrollment.

 

Research Student and other users can setup the MFA with the following steps:

  1. Download the "Microsoft Authenticator" app on your mobile phone (available in Apple App Store/ Google Play App Store);
  2. Click here and login with your NetID and NetPassword;
  3. Follow the on-screen instruction to begin enrollment.

Training & resources

For PolyU Full-time Permanent Staff and other staff nominated by the department:

 

For Research Students and other users:

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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