Welcome to PolyU!
Please find below the orientation activities and essential IT information designed to assist new students in acclimating to University Life.
(1) Orientation activities
Orientation animated video
Click this link to watch.
Student Handbook on IT Facilities & Services
Click this link to read.
(2) Essential IT information
Student Identity
- Manage IT Account
The PolyU NetID is your unique online identity on the University’s central computer systems. Your NetID is pre-defined to be the same as your Student No., but with the last alphabetic character in the lower case (e.g. Student ID: 22123456D, NetID: 22123456d).
- If you want to change NetPassword, click here.
- If you want to reset NetPassword in case you have forgotten it, click here.
- Accessing Campus
- Campus access QR code from the PolyULife Student Mobile App
- Facial identity detection at entrances of Block L, P, A and D
- Student ID card
O365 applications
With your connect account, you may enjoy a list of O365 services while you are studying at PolyU.
- Email Service
All PolyU students receive a lifelong account on the PolyU Connect Email Service, which remains accessible even after graduation. This service can be accessed at any time, from anywhere, using a web browser and your PolyU Connect Login ID (@connect.polyu.hk). As an account holder, you will have access to a range of Office 365 services during your study at PolyU. For more details, click here.
- O365 OneDrive
The cloud-based OneDrive folder allows you to share files and content with classmates for collaborative projects and remote learning.
- MS Teams
Teams is a collaboration tool that offers chat, file sharing, and meetings for team members. It brings together people, conversations, files, and tools in one place for effective collaboration. Teams can be accessed via browser, desktop client, and mobile apps.
- M365 Copilot Chat
M365 Copilot Chat replaces Copilot with Bing and supports text-to-text messaging, along with the ability to upload files or images for text conversion. All PolyU students can leverage M365 Copilot Chat via the PolyU GenAI app, or by accessing it directly through the browser at https://www.microsoft365.com/chat.
Wi-Fi Service
Wi-Fi connectivity is available throughout the PolyU campus including all general teaching rooms and lecture theatres, Library, canteens, sports centres, podium areas, etc. You may connect your mobile device to the PolyUWLAN or eduroam wireless network on campus. The 'eduroam' wireless network is also available at local and overseas institutions.
Through collaboration with local wireless service providers including Y5ZONE and CSL, you can also enjoy free Internet connectivity at thousands of hotspots at public places in Hong Kong.
PolyU GenAI App
To foster student engagement with AI in both learning and research, ITS has launched an app designed to provide effective tools that enhance studies and projects.
Our services include intelligent chatbots, professional writing, text summarization, language translation, code generation, and intelligent search powered by ChatGPT and M365 Copilot Chat. We also provide inference chat services using open-source large language models, including Alibaba Tongyi Qianwen, DeepSeek, Hunyuan, Mistral AI Mixtral, Meta Llama, Stable Diffusion, and Flux.
PolyU Student Mobile App - PolyULife
PolyULife is a native mobile app, which facilitates students the access of essential information for study such as personal class and exam timetable, payment due date, study information and push notifications to support students’ studies at PolyU.
Students can find a list of useful online resources to various student-related applications in this mobile app including classroom booking enquiry, eStudent, Library, PolyU Online Student Services (POSS), Scholarship, Job Board and etc.
Click here for details and here for the video guide.
PolyULife is available on App Store and Google Play.
Student Resources & Support
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eStudent
For checking your personal information, subject registration, class and exam timetables, academic advice,
assessment results, graduation applications, congregation bookings and etc: eStudent.
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Student Computer Centre (SCC)
The Student Computer Centre (SCC) is located on the 4th floor of the Li Ka Shing Tower where over 200 PCs are accommodated for student use. You may access a wide range of commonly used software, print and scan your coursework at SCC, or even remotely access the software applications in SCC through Virtual Student Computer Centre (vSCC). Click here for details.
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Software tools for Students
You will find essential software applications designed to enhance your academic experience. From collaboration tools to productivity suites, these resources will help you manage your studies effectively. Click here for details.
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Screen Sharing
The student BYOD screen sharing function allows students to easily share their device screens to the projection screen or LED display in teaching venues. Enhance classroom collaboration by presenting ideas, projects, or resources in real-time, fostering interactive learning experiences.
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Online Learning Platforms
The University has adopted a Learning Management System (LMS) named Blackboard which is internally known as LEARN@PolyU (理學網) as the common online learning platform. Subject websites have been developed by individual lecturers on LEARN@PolyU through which you can access course materials, take quizzes, submit assignments and interact with your lecturers and classmates, etc. on the web. Click here for more details.- Access subject website via LEARN@PolyU
- Online Resources – Online Teaching Delivery Website
- eLearning video guides for students (LEARN@PolyU, Zoom, Teams)
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IT Support for Research
There is a wide range of services and platforms to support students’ computational need of their projects/ research works, such as Student High Performance Computing (HPC), GitLab service, training workshops on programming language and data visualization tools.
Contact IT HelpCentre
Our IT HelpCentre is always here to help. You may contact us via the following channels:
- Call our Hotline at 2766 5900
- WhatsApp/ WeChat
6577 9669
WeChat ID.: ITHelpCentre
- Submit your help request via the IT Online ServiceDesk
- Visit us at Room M201 of Li Ka Shing Tower (Block M)
- Social media channels (Instagram, Facebook and YouTube)
