2017.02.06Global practitioners share their success in service innovation

Prof. Eric Tsui, Associate Director of KMIRC, delivers opening remarks at the forum.Under Secretary for Innovation and Technology Dr David Chung Wai-keung (left) presented the Global Independent Operating Unit MAKE Award to Hong Kong Police Force.Guests and representatives of MAKE Award winning corporations

The Asian Knowledge Forum 2017 jointly organised by the Knowledge Management and Innovation Research Centre (KMIRC) of The Hong Kong Polytechnic University (PolyU) and Hong Kong Knowledge Management Society on 12 January had come to a successful close. Themed "Enhancing Service Innovation in the Age of Digitalization", the forum saw renowned service innovation experts deliver keynote speeches on service innovation, followed by a discussion with participants on the implementation of design thinking to innovate services. In addition, representatives from corporations in Hong Kong, mainland China and other parts of Asia shared their successful experiences in service innovation. Attracting more than 150 participants, the forum is one of the biggest knowledge management (KM) events held in Hong Kong in recent years.  

This year's Most Admired Knowledge Enterprise (MAKE) Award Presentation Ceremony organised by KMIRC was also held on the same day. The Ceremony presented the Asian, Hong Kong and mainland China awards as a recognition for organisations with outstanding KM practices. The Hong Kong Police Force of the HKSAR Government received the most prestigious award - 2016 Global Independent Operating Unit (IOU) MAKE Award.

The MAKE Award is an international benchmark of best practice in knowledge management. It was launched in 1998 by KNOW Network, an international web-based professional knowledge sharing network, and Teleos, a research firm specialising in KM. Since 2008, the MAKE Award has been introduced in Hong Kong and Chinese mainland by PolyU's KMIRC, which also provides KM consultancy services to both private and public sectors.


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Ms Vivien Shek

Project Manager, PolyU Knowledge Management and Innovation Research Centre

Email(852) 3400 3156