IT Services

Network Access Services

Fixed network and Wi-Fi services are available in all the lecture theatres, general teaching rooms, the Library, sports centres, canteens and at convenient public areas around campus so that you can connect your mobile devices any time to access the central IT facilities and the Internet. Various virtual private network services are available for University staff and students to access the IT resources on the campus from remote locations. The Network Access Services are composite of the following services: Campus Network Provisioning Services Wi-Fi Services Remote Access Services

Network Infrastructure Support Service for Renovation Project

Departments may renovate their offices to meet new business requirements that align with the university strategies. We provide the following network infrastructure support: Consultancy support service for network infrastructure provision - how fixed network outlets or Wi-Fi access points should be installed in the renovation area to facilitate the operations Provision of fixed network outlets / Wi-Fi access points - procurement and implementation of the network equipment for provisioning fixed network outlets / Wi-Fi service in the renovation area Provision of IP telephony service - installation of IP telephony service at the renovation area

Network Shared Folder (NSF)

Network shared folder is a network-based file service to support file/folder sharing within departments with permission control. Departments may contact ITS for discussion and implementation of the departmental network shared folder. PolyU HKCC departments are also eligible for NSF service.

Online Learning Platforms

The University has adopted a Learning Management System (LMS) named Blackboard which internally known as LEARN@PolyU (理學網) as the common online leaning platform. LEARN@PolyU allows teaching staff and course administrators to create and manage interactive online learning content. A full range of IT supports on course content development and integration, server administration and account management are provided to teaching staff and course administrators for the operation of LEARN@PolyU.   Conducting Active Learning and Interactive Teaching with Zoom and Microsoft Teams Instructors can use Zoom to promote active learning and interactive teaching. Zoom offers a variety of features — such as video and audio chat, whiteboard, breakout rooms, text chat, and interactive polling — that encourage student participation, collaboration, and real-time engagement. Additionally, Zoom allows students to share their screens during sessions, enabling them to present their work, demonstrate solutions, or lead discussions, further enhancing interactive learning. Instructors can also record class sessions in Zoom, making them available for students to review afterward. Microsoft Teams, available through Office 365 Connect-Tenant, also supports active learning and interactive teaching. MS Teams provides a chat-based workspace where teachers and students can engage in discussions, share documents, and collaborate through screen sharing and other interactive tools. Instructors can also record classes in Teams, allowing students to revisit the material as needed.  

Online Training Resources

To enable staff and students to make full use of IT in their work/study, online training resources on some common office software tools are made available for self-learning anytime anywhere. PolyU HKCC staff are also eligible to leverage the online training resources.

Physical Access Control Infrastructure Service

This service provides a shared facilities access control platform i.e. Common Access Management System (CAMS) for departmental administrators to manage the physical access control of the facilities and office areas under their purview. With the facilities access control platform, departmental administrators can have flexible control over who and when is allowed to enter a location at a higher security level. This platform also allows the Campus Facilities & Sustainability Office to oversee physical security of the campus areas.

PolyU API management services

The PolyU API Management Services for Large Language Models (LLMs) provide a robust and versatile platform designed for academic departments and research developers.  This service enables seamless access to and integration of advanced AI capabilities within applications. By facilitating interaction with state-of-the-art LLMs, users can harness sophisticated language processing and generation features, significantly enhancing their research and development projects.   With our API Management Services, users can: Access Advanced LLMs: Connect directly to a suite of cloud-based LLMs, including GPT-4o, GPT-4o mini, o1-preview, and o1-mini, to perform complex language tasks with ease. Streamline Integration: Effortlessly incorporate LLM functionalities into existing applications and workflows, enhancing efficiency and expanding capabilities. Customize Usage: Receive unique API keys, usage quotas, and rate limits tailored to specific research needs, ensuring optimal performance and effective resource.

PolyU Form Service (PFS)

PolyU Form Service provides an easy-to-use, full-featured web-based tool for registered form administrators of departments to create and manage e-forms for collecting essential information from targeted user group(s) in support of administration activities (e.g. online registration forms for workshops & seminars, and other types of events).

PolyU GenAI

The PolyU generative AI application is solely for PolyU staff and students to use for teaching and learning, research, and work-related activities only. Gen AI tools cover ChatGPT models including image-to-text service and Stable Diffusion text-to-image service running on public Cloud. Alibaba Tongyi Qianwen, Mistral AI Mixtral and Meta Llama open-source model hosted on campus are also available. Access requires successful authentication using your staff or student NetID.

PolyU Home Drive (PHD)

Staff and students can store and access their working files on the on-premises network storage, PolyU Home Drive (PHD). The storage is up to 100GB for student and 200GB for staff. Files on the PHD are protected by a 7-day data retention policy. In case the files are corrupted or have been accidentally deleted, they can be conveniently restored. The PolyU Home Drive on campus can be accessed from any workspace equipment with NetID and NetPassword. Users may also access through the Virtual Student Computer Centre (vSCC) service on and off campus.