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Service Description

Network shared folder is a network-based file service to support file/folder sharing within departments with permission control. Departments may contact ITS for discussion and implementation of the departmental network shared folder.

PolyU HKCC departments are also eligible for NSF service.

Eligible service requestor

Departmental CLO

Access to the service

  • Please request the service via IT HelpCentre at 27665900

Training & resources


Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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