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Operational Strategies for Pandemic and Post-Pandemic Service Providers

Distinguished Research Seminar Series

20211214_Martin Dresner_Event Banner
  • Date

    14 Dec 2021

  • Organiser

    Department of Industrial and Systems Engineering, PolyU

  • Time

    09:30 - 10:50

  • Venue

    Online via ZOOM  


Prof. Martin Dresner


Meeting link will be sent to successful registrants

20211214_Martin Dresner_Poster


The COVID-19 pandemic has forced service providers to reconsider their operating strategies. Given government lockdown rules and customer health concerns, restaurant and supermarket chains have partnered with delivery platforms to service their customers while reducing health risks. Meanwhile apparel retailers have instituted curbside delivery services and virtual try-on technologies and airlines have adopted middle-seat-blocking practices to reduce viral spread. These adaptive practices have allowed service providers to survive government lockdowns and customer health concerns. Using pre-pandemic and pandemic data on service operations from the U.S., we analyze the impact of these adaptive practices on service provider performance and make predictions as to their continuation in the post-covid marketplace.

Keynote Speaker

Prof. Martin Dresner

Prof. Martin Dresner

Professor and Area Chair
Robert H. Smith School of Business, 
University of Maryland, USA


Martin Dresner has served on the faculty of the R.H. Smith School of Business at the University of Maryland since 1988, where he is Professor and Chair of the Logistics, Business and Public Policy Department. He received his Ph.D. in Policy Analysis from the Sauder School of Business at the University of British Columbia. His research focuses on two broad areas, air transport policy and logistics management. Professionally, he is Chair of the Air Transport Research Society (ATRS) and a past president of the Transportation and Public Utilities Group (TPUG) of the Allied Social Sciences Association and of the Transportation Research Forum (TRF). Dresner is an Associate Editor for the Journal of Business Logistics. He has testified before the U.S. House Aviation Subcommittee and has worked on consulting projects for several organizations, including the Maryland Aviation Administration, the Federal Aviation Administration and the U.S. Department of Energy. Read More

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