General
- What IT Services available for me to work at home? (For staff)
- What IT Services available for me to work / learn at home? (For student)
- Remote access to Business Administration System hosted at campus (for staff)
- How could I attend an online lecture scheduled by my lecturer? (For students)
- How to setup e-signature on Window OS/ Mac OS? (For staff)
General
- What IT Services available for me to work at home? (For staff)
- What IT Services available for me to work / learn at home? (For student)
- Remote access to Business Administration System hosted at campus (for staff)
- How could I attend an online lecture scheduled by my lecturer? (For students)
- How to setup e-signature on Window OS/ Mac OS? (For staff)
General
- What IT Services available for me to work at home? (For staff)
- What IT Services available for me to work / learn at home? (For student)
- Remote access to Business Administration System hosted at campus (for staff)
- How could I attend an online lecture scheduled by my lecturer? (For students)
- How to setup e-signature on Window OS/ Mac OS? (For staff)
e-Learning - Blackboard
- How to connect to vSCC (Virtual Student Computer Centre)? (For students only)
- What tools are available to conduct an online lecture? (For staff)
e-Learning - Blackboard
- How to connect to vSCC (Virtual Student Computer Centre)? (For students only)
- What tools are available to conduct an online lecture? (For staff)
e-Learning - Blackboard
- How to connect to vSCC (Virtual Student Computer Centre)? (For students only)
- What tools are available to conduct an online lecture? (For staff)
e-Learning - Collaborate
- My instructor gave me a "room" to present my project to the class. How can I show my presentation? (For students and staff)
- I have trouble seeing what is on the screen. Can I make it bigger? (For students and staff)
- I can't hear anything. Can I change the volume? (For students and staff)
- I can't find my audio button. How can I turn my audio on? (For students and staff)
- I want to let students use my room for their study group. How can I do this? (For students and staff)
- Why can't I share my screen? (For students and staff)
- I'm new to Blackboard Collaborate. Any advice? (For staff)
e-Learning - Collaborate
- My instructor gave me a "room" to present my project to the class. How can I show my presentation? (For students and staff)
- I have trouble seeing what is on the screen. Can I make it bigger? (For students and staff)
- I can't hear anything. Can I change the volume? (For students and staff)
- I can't find my audio button. How can I turn my audio on? (For students and staff)
- I want to let students use my room for their study group. How can I do this? (For students and staff)
- Why can't I share my screen? (For students and staff)
- I'm new to Blackboard Collaborate. Any advice? (For staff)
e-Learning - Collaborate
- My instructor gave me a "room" to present my project to the class. How can I show my presentation? (For students and staff)
- I have trouble seeing what is on the screen. Can I make it bigger? (For students and staff)
- I can't hear anything. Can I change the volume? (For students and staff)
- I can't find my audio button. How can I turn my audio on? (For students and staff)
- I want to let students use my room for their study group. How can I do this? (For students and staff)
- Why can't I share my screen? (For students and staff)
- I'm new to Blackboard Collaborate. Any advice? (For staff)
e-Learning - MS Teams
- What MS Teams can do with my learning / teaching? (For students and staff)
- How to hold online briefing session / tutorial in MS Teams? (For staff)
- What is my Connect password? (For Students and staff)
- How to access to Microsoft Teams? (For students and staff)
- How can I share my whiteboard / screen in MS Teams? (For students and staff)
- How can I chat with a member / all members in MS Teams? (For student and staff)
- What is the maximum number of connections in a MS Teams meeting? (For staff)
- What is Connect account? How do I get one? (For students and staff)
e-Learning - MS Teams
- What MS Teams can do with my learning / teaching? (For students and staff)
- How to hold online briefing session / tutorial in MS Teams? (For staff)
- What is my Connect password? (For Students and staff)
- How to access to Microsoft Teams? (For students and staff)
- How can I share my whiteboard / screen in MS Teams? (For students and staff)
- How can I chat with a member / all members in MS Teams? (For student and staff)
- What is the maximum number of connections in a MS Teams meeting? (For staff)
- What is Connect account? How do I get one? (For students and staff)
e-Learning - MS Teams
- What MS Teams can do with my learning / teaching? (For students and staff)
- How to hold online briefing session / tutorial in MS Teams? (For staff)
- What is my Connect password? (For Students and staff)
- How to access to Microsoft Teams? (For students and staff)
- How can I share my whiteboard / screen in MS Teams? (For students and staff)
- How can I chat with a member / all members in MS Teams? (For student and staff)
- What is the maximum number of connections in a MS Teams meeting? (For staff)
- What is Connect account? How do I get one? (For students and staff)
Research
- How to access pilot HPC platform from off-campus? (For staff)
- How to access pilot HPC platform from off-campus? (For student)
Research
- How to access pilot HPC platform from off-campus? (For staff)
- How to access pilot HPC platform from off-campus? (For student)
Research
- How to access pilot HPC platform from off-campus? (For staff)
- How to access pilot HPC platform from off-campus? (For student)
Meeting
- I need to have a meeting / discussion with a group of people from difference locations. Any advice? (For staff)
- I need to discuss my project with classmates / colleagues. Any advise? (For students and staff)
Meeting
- I need to have a meeting / discussion with a group of people from difference locations. Any advice? (For staff)
- I need to discuss my project with classmates / colleagues. Any advise? (For students and staff)
Meeting
- I need to have a meeting / discussion with a group of people from difference locations. Any advice? (For staff)
- I need to discuss my project with classmates / colleagues. Any advise? (For students and staff)
Office Phone
- How to forward my office phone number to an external number? (For staff)
- How to install the mobile / desktop app for receiving incoming calls to office extension? (For staff)
- How to retrieve voicemail on my CISCO phone remotely? (For staff)
Office Phone
- How to forward my office phone number to an external number? (For staff)
- How to install the mobile / desktop app for receiving incoming calls to office extension? (For staff)
- How to retrieve voicemail on my CISCO phone remotely? (For staff)
Office Phone
- How to forward my office phone number to an external number? (For staff)
- How to install the mobile / desktop app for receiving incoming calls to office extension? (For staff)
- How to retrieve voicemail on my CISCO phone remotely? (For staff)
Business Admin Applications
- How to connect to vAdmin at home? (For staff)
- How to connect to Business Admin Applications at home that requires MFA VPN? (For staff)
- How to connect to BI and SRS at home? (For staff)
- What is PolyU Multi-Factor Authentication (MFA) Service and how can I use it? (For staff)
Business Admin Applications
- How to connect to vAdmin at home? (For staff)
- How to connect to Business Admin Applications at home that requires MFA VPN? (For staff)
- How to connect to BI and SRS at home? (For staff)
- What is PolyU Multi-Factor Authentication (MFA) Service and how can I use it? (For staff)
Business Admin Applications
- How to connect to vAdmin at home? (For staff)
- How to connect to Business Admin Applications at home that requires MFA VPN? (For staff)
- How to connect to BI and SRS at home? (For staff)
- What is PolyU Multi-Factor Authentication (MFA) Service and how can I use it? (For staff)
Network - Remote Desktop
- How can I connect to my office PC remotely to retrieve my data? (For staff and Research Student)
Network - Remote Desktop
- How can I connect to my office PC remotely to retrieve my data? (For staff and Research Student)
Network - Remote Desktop
- How can I connect to my office PC remotely to retrieve my data? (For staff and Research Student)
Network - VPN
- Why do I need a VPN (Virtual Private Network) connection at home? How to install the PolyU VPN? (For staff)
Network - VPN
- Why do I need a VPN (Virtual Private Network) connection at home? How to install the PolyU VPN? (For staff)
Network - VPN
- Why do I need a VPN (Virtual Private Network) connection at home? How to install the PolyU VPN? (For staff)
Network - File Sharing
- How to access Q: & P: drive at home? (For staff)
- How to access NSF drive(Q: drive) on MacOS? (For staff)
- How to access PHD drive(P: drive) on MacOS? (For staff)
Network - File Sharing
- How to access Q: & P: drive at home? (For staff)
- How to access NSF drive(Q: drive) on MacOS? (For staff)
- How to access PHD drive(P: drive) on MacOS? (For staff)
Network - File Sharing
- How to access Q: & P: drive at home? (For staff)
- How to access NSF drive(Q: drive) on MacOS? (For staff)
- How to access PHD drive(P: drive) on MacOS? (For staff)
Software license for home PC
- How can I view / edit pdf file at home? (For staff)
- How to download Microsoft 365 Apps for enterprise (formerly known as Office ProPlus)? (For students and full-time staff)
- I don’t have an Outlook client installed on my computer. How can I access my mailbox?
- I don’t have Microsoft Office installed on my computer. How can I view/edit a Microsoft file?
Software license for home PC
- How can I view / edit pdf file at home? (For staff)
- How to download Microsoft 365 Apps for enterprise (formerly known as Office ProPlus)? (For students and full-time staff)
- I don’t have an Outlook client installed on my computer. How can I access my mailbox?
- I don’t have Microsoft Office installed on my computer. How can I view/edit a Microsoft file?
Software license for home PC
- How can I view / edit pdf file at home? (For staff)
- How to download Microsoft 365 Apps for enterprise (formerly known as Office ProPlus)? (For students and full-time staff)
- I don’t have an Outlook client installed on my computer. How can I access my mailbox?
- I don’t have Microsoft Office installed on my computer. How can I view/edit a Microsoft file?
Departmental webpage update
- I can't update the departmental wedpage at home. Any advise? (For staff)
Departmental webpage update
- I can't update the departmental wedpage at home. Any advise? (For staff)
Departmental webpage update
- I can't update the departmental wedpage at home. Any advise? (For staff)
Email
- What is PolyU email and Connect email? (For students and staff)
- What is my login for email account and what is my email address? (For students and staff)
- How to access my email account? (For students and staff)
- What should I do if I forget my password (For students and staff)
- What should I do if my mailbox is full (For students and staff)
- Why I can't receive some marketing/promotion email from departments?
- What file format and size do email attachment support (For students and staff)
Email
- What is PolyU email and Connect email? (For students and staff)
- What is my login for email account and what is my email address? (For students and staff)
- How to access my email account? (For students and staff)
- What should I do if I forget my password (For students and staff)
- What should I do if my mailbox is full (For students and staff)
- Why I can't receive some marketing/promotion email from departments?
- What file format and size do email attachment support (For students and staff)
Email
- What is PolyU email and Connect email? (For students and staff)
- What is my login for email account and what is my email address? (For students and staff)
- How to access my email account? (For students and staff)
- What should I do if I forget my password (For students and staff)
- What should I do if my mailbox is full (For students and staff)
- Why I can't receive some marketing/promotion email from departments?
- What file format and size do email attachment support (For students and staff)