Live broadcast of Asian Knowledge Forum (亞洲知識論壇) which brings global practitioners to share their success on Service Innovation

From Design Thinking to Service Innovation

The success of a knowledge business vests on the design and delivery of its services that meet or exceed the expectations of its users and clients.   The intangible part of the service cycle increasingly presides over the tangible part.  Traditional process thinking based on Taylorism no longer applies in this new paradigm; instead those who can gravitate the importance of this change will succeed.   What are these intangibles and, unlike a physical product, how can they be prototyped and experienced?  What new knowledge is needed to produce them?

Highlights of the event:

• In this year’s Forum, we are able to gather for the first time a pool of global successful pioneers and practitioners from Asia Miles, IDEO, Fung Group HK, Fuji Xerox and Silicon Valley to share with us their learning journey in service design and thinking
• Round table discussions of CLP Power Hong Kong Limited, MTR Corporation, New World Development Company Limited, Synergis Management Services Limited, The Hong Kong and China Gas Company Limited (Towngas), on their service improvement programmes
• Stories from MAKE winners on their KM implementation
• Visits to Hong Kong Science and Technology Parks, Marvel Digital (Hong Kong MAKE Award Merit Winner) on their technology transfer programme and Woods Bagot (Asian MAKE winner) on 13 Jan 2017