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Performance Standards and Targets

IC is committed to providing timely and responsive services to meet the following service standards under normal conditions.


Item Target Performance 2022/23
1. Major facilities and machines will be announced and ready for booking on IC homepage within 8 weeks from goods receivedNB1 90% Available soon
2. Booking request will be responded within 2 working days upon received. 90% 95%
3. The IC facilities homepage and booking system are up and running. 99% 100%



NB1 Settlement of payment will be regarded as goods received.



Privacy Statement

The University pledges to meet fully, and where possible exceeds, internationally recognized standards of personal data privacy protection, in complying with the requirements of the Personal Data (Privacy) Ordinance. In doing so, the University will ensure compliance by our staff with the strictest standards of security and confidentiality. For details, please refer to the Privacy Policy Statement.

If you have any queries about our Privacy Policy and Practices, please send them to the PolyU webmaster at e-mail address:


Personal Information Collection Statement (PICS)

This is a personal information collection statement under the Personal Data (Privacy) Ordinance (“the Ordinance”)

1. Purpose of Collection
The personal data provided by you to Industrial Centre of The Hong Kong Polytechnic University (“PolyU”) will be collected, retained, processed, used and transferred (within or outside of Hong Kong) for the following purposes:

  • Processing your inquiries, application, registration or request for services, activities and facilities;
  • Facilitating communications with you;
  • Facilitating implementation of PolyU’s policies and procedures, and monitoring compliance with the same;
  • Enabling PolyU to comply with any applicable procedures, laws, regulations or court orders (in each case whether in Hong Kong or overseas), any requests by government, statutory, regulatory or law enforcement authority, and valid legal processes, ordinances obligations;
  • Conducting quality assurance, surveys and review, statistical analysis, and research; andOther purposes directly relating to any of the above.


2. You are required to provide your personal data, other than those items indicated as optional. Failure to provide such data may lead to inability to process your application, registration or request for services, activities and facilities, or maintain contact with you.

3. Disclosure and Transfer of Personal Data
PolyU will keep your personal data confidential and only authorized members will have access to and handle your personal data. PolyU may disclose or transfer your personal data to service providers and contractors engaged in activities on behalf of PolyU within or outside Hong Kong solely for the purposes set out in paragraph 1 above.

PolyU may also disclose your personal data when authorized or required by law and in response to requests from law enforcement agencies, government departments or regulatory authorities, or where required to protect PolyU’s rights or properties.

4. Access and Correction of Personal Data
You have the right to request for access and correction of your personal data held by PolyU. Any data access and correction request according to the Ordinance should be made in writing to the Departmental Personal Data Officer of Industrial Centre at Room W309 The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, or by email at A fee may be imposed for processing your data access request.

5. Security, Accuracy and Retention of your Personal Data
PolyU takes reasonable precautions to prevent the loss, misappropriation, unauthorized access or destruction of your data. PolyU also takes reasonable steps to ensure that all personal data held by it is accurate, complete, correct and reliable for the intended use.
Your personal data will be retained by PolyU according to its policy on retention of data and records.

6. Privacy Policy Statement
You may refer to for the Privacy Policy Statement of PolyU.


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