Frontiers of Technology-Enabled Service Innovation through Human–AI Collaboration

Abstract

This talk is titled “Frontiers of Technology-Enabled Service Innovation through Human–AI Collaboration.” It focuses on the human-centric paradigm of Industry 5.0. Prof. Ching-Hung Lee will present recent studies from Advanced Engineering Informatics. He will explain multi-agent LLMs, neuro-trust interfaces, and generative quality prediction. He will show how to embed emotion, ethics, and sustainability into service design. The goal is co-creation, co-responsibility, and co-gain. Cases cover restaurants, children’s e-reading, and time-banking for elders. A human–AI symbiosis index will be discussed. The lecture offers simple, cross-disciplinary tools for scholars.

Speaker

Prof. Ching-hung Lee is an Associate Professor and doctoral supervisor at the School of Public Policy and Administration, Xi’an Jiaotong University, where he heads the Digital Transformation & Neuro-Management Lab. He holds an MBA from National Cheng Kung University and a PhD in Management from National Taipei University of Technology, and was selected for Xi’an Jiaotong University’s “Young Top-Talent” program. His research focuses on Industry 4.0 industrial transformation and the design of cross-sector IoT business models. He was a post-doctoral fellow at Nanyang Technological University, Singapore, in the Design & Human Factors Lab of the School of Mechanical & Aerospace Engineering, working on the AI-enabled smart commerce model. Prof. Lee’s scholarly interests span technology-enabled services, digital-transformation and AI-governance innovation, and the intersection of urban space and resident health. Previously, he served as a researcher at the Institute for Information Industry—the largest government think tank on Taiwan’s digital economy—where he studied service-industry digitalization and innovative service/indicator systems for the retail sector. He received the Taiwan Service Science Doctoral Dissertation Award and the Ministry of Economic Affairs Outstanding Commercial Technology Project Award. In recent years, he has led projects funded by Taiwan’s and Singapore’s national research councils and China’s National Natural Science Foundation (General Program). He has published more than 50 papers in internationally influential journals such as Technological Forecasting and Social Change, Risk Analysis, International Journal of Human–Computer Interaction, Knowledge-Based Systems, Expert Systems with Applications, Computers & Industrial Engineering, Advanced Engineering Informatics, Measurement, Journal of Engineering Design, International Journal for Equity in Health, and Health Research Policy and Systems. He currently serves as the Associate Editor of Advanced Engineering Informatics and as an editorial board member of Industrial Management & Data Systems, Data Sciences Management, AI+, and Digital. He has guest-edited multiple international special issues that advance frontline research on digital transformation, human–AI collaborative intelligence, and AI risk governance.