Database as a Service - SQL Server

Administration Support Services

This service allows departments and staff members to use SQL Server Database as a Service (DBaaS).
It is a strategy to simplify the complexity of database management, support data governance requirements and support business agility.


Eligible users

Full-time staff, Part-time staff


Service hours and availability

  • Service available hours: 7 X 24
  • Service support hours: HelpCentre service hours

Training & resources relevant to the service


Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time:
  • Level 2 – Service Request Resolution Time:
  • Level 3 – Service Request Resolution Time:
  • Level 4 – Service Request Resolution Time:

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time:
  • Level 1 – Incident Resolution Time:
  • Level 2 – Incident Resolution Time:
  • Level 3 – Incident Resolution Time:
  • Level 4 – Incident Resolution Time:

Related Information


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(Version: 1.0)

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