Mass Email Service

Administration Support Services

This service provides University departments with the capability to send bulk email. MLM Service is an efficient and effective way allowing users to send large volume of messages, including mandatory information for students, events and activities promotion message, periodic newsletters or updates, etc., to recipients from time to time.


Access to the service


Eligible users

Full-time staff, Part-time staff, Affilate


Service hours and availability

  • Service available hours: 7 X 24
  • Service support hours: HelpCentre service hours

Training & resources relevant to the service


Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: 4 hours
  • Level 1 – Incident Resolution Time: 1 day
  • Level 2 – Incident Resolution Time: 2 days
  • Level 3 – Incident Resolution Time: 5 days
  • Level 4 – Incident Resolution Time: 10 days

Related Information


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