Enterprise Content Management Service

Administration Support Services

This service allows departments and staff members to establish and use electronic filing for digital objects such as documents, contracts and objects. Enterprise Content Management (ECM) is a strategy, method and tool used to capture, manage, store, preserve and deliver content and documents related to departmental processes.


Access to the service


Eligible users

Full-time staff, Part-time staff


Service hours and availability

  • Service available hours: 7 X 24
  • Service support hours: HelpCentre service hours

Training & resources relevant to the service


Service Requests and Change Requests


Policies relevant to the service


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: 4 hours
  • Level 1 – Incident Resolution Time: 1 day
  • Level 2 – Incident Resolution Time: 2 days
  • Level 3 – Incident Resolution Time: 5 days
  • Level 4 – Incident Resolution Time: 10 days

Related Information


Do you want to suggest any keyword for this service?


(Version: 1.0)

Top

cloud IT Notification