IT Security Training
Training and Marketing of Services
The IT Security Team organizes promotion events to uplift the information security awareness of the University community. It also administers the ITS Security Theme Page.
Access to the service
Eligible users
Full-time staff, Part-time staff, Full-time students, Part-time students, HKCC
Service hours and availability
- Service available hours: Office hours
- Service support hours: HelpCentre service hours
Service Requests and Change Requests
All service request are classified as level 1 to 4 depending on its impact & urgency.
- Level 1 – Service Request Resolution Time: 2 days
- Level 2 – Service Request Resolution Time: 4 days
- Level 3 – Service Request Resolution Time: 6 days
- Level 4 – Service Request Resolution Time: N/A
All Incident are classified as level 0 to 4 depending on its impact & urgency.
- Level 0 – Incident Resolution Time: N/A
- Level 1 – Incident Resolution Time: N/A
- Level 2 – Incident Resolution Time: N/A
- Level 3 – Incident Resolution Time: N/A
- Level 4 – Incident Resolution Time: N/A
Do you want to suggest any keyword for this service?
(Version: 1.0)
