Publication and Marketing of Services - ITS Newsletter

Training and Marketing of Services

The monthly ITS eNewsletter, ‘Get Connected’, is published electronically to provide the latest updates on the ITS service provisions, news on IT-related functions and events, guidelines and good practices, plans for future development areas, etc. It is a major communication channel between ITS and users.


Access to the service


Eligible users

Full-time staff, Part-time staff, Full-time students, Part-time students, HKCC, Alumni, Affilate, Guests


Service hours and availability

  • Service available hours: 7 X 24
  • Service support hours: HelpCentre service hours

Service Requests and Change Requests


Service level

All service request are classified as level 1 to 4 depending on its impact & urgency.

  • Level 1 – Service Request Resolution Time: 2 days
  • Level 2 – Service Request Resolution Time: 4 days
  • Level 3 – Service Request Resolution Time: 6 days
  • Level 4 – Service Request Resolution Time: N/A

All Incident are classified as level 0 to 4 depending on its impact & urgency.

  • Level 0 – Incident Resolution Time: 4 hours
  • Level 1 – Incident Resolution Time: 1 day
  • Level 2 – Incident Resolution Time: 2 days
  • Level 3 – Incident Resolution Time: 5 days
  • Level 4 – Incident Resolution Time: 10 days

Related Information


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