The Virtual Assistant for Instructor and the Virtual Assistant for Student are built using an agentic workflow, with relevant Canvas LMS instructor and student information pre-embedded into their respective vector stores, including metadata to improve search accuracy and speed. A Model-as-a-Judge approach is applied to review responses before putting forth final information to the instructor or student. Both the Instructure Community website and PolyU localized Canvas usage content are covered in the vector stores.
-
Virtual Assistant for Instructor
"Virtual Assistant for Instructor" is designed specifically for instructors. It serves as an interactive, on-demand chatbot to address enquiries related to teaching on Canvas. Instructors will be provided with step-by-step procedures for navigating the Canvas UI, including relevant links to either local user guides or the Instructure Community Cloud for specific Canvas information or videos. Whether instructors want step-by-step procedures to create a course on Canvas, manage assignments, or utilize the gradebook, the Virtual Assistant will be available 7x24 to address their enquiries.
-
Virtual Assistant for Student
"Virtual Assistant for Student" is designed to help students adopt the new Canvas LMS environment for learning quickly. This AI-driven tool lets students ask questions and receive immediate guidance on submitting assignments, participating in course discussions, checking grades, and navigating their course dashboards. The Virtual Assistant for Student offers 7x24 coverage to ease students' switch to Canvas courses for their learning.
These new virtual assistants are part of our ongoing commitment to improving the digital learning experience for all users at the University. ITS will continue to monitor user feedback and collaborate closely with staff and students to improve the Canvas Virtual Assistants for instructor and student.
If you need further information or assistance, please contact the IT HelpCentre (Tel: 2766 5900, WhatsApp/ WeChat: 6577 9669) or reach out to us via the IT Online ServiceDesk.
