Service Description
To optimize resources centrally, achieve cost-effectiveness, fulfil regulatory compliance and enjoy compatibility with the latest update release campus-wide, ITS coordinates various site licensing programmes and bulk purchase agreements for some commonly-used PC software and their distribution to departments.
Software Licence Available for Departments’ Purchase
Agreements have been made with software vendors for departments to purchase new licence and / or maintenance upgrade of the following PC software at prices lower than the regular packages:
Distribution Arrangements
For the purpose of distributing the software purchased under site license arrangements, departments can:
- borrow the software from ITS for installation in their offices, Loan of Software Request Proforma has to be completed.
- download the software directly online if network distribution arrangements are made available by the software vendors.
Click here for the software media available for on-loan purpose from ITS. Departments can call the ITS General Office at Extn 2413 for prior booking arrangements.
Eligible service requestor
- Departmental CLO
Access to the service
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
