Service Description
The online survey tool mySurvey allows our users to create and conduct web-based opinion surveys for learning and research purposes without programming effort. The data can be outputted in various format for further analysis.
Service hours and availability
- Service available hours: Office hours
Access to the service
- Login to 'mySurvey 2'
Training & resources
- mySurvey Account Management Guide
- mySurvey FAQ
- mySurvey 2.0 User Guide
- mySurvey – “To use Data Analysis Tools in Excel” (Video Guide, staff access only)
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
