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- Friginal, E. (2025). Call center communication. In The Handbook of English for Specific Purposes: Second Edition (pp. 383-402). Wiley. https://doi.org/10.1002/9781119985068.ch20
Friginal, E. (2025). Call center communication. In The Handbook of English for Specific Purposes: Second Edition (pp. 383-402). Wiley. https://doi.org/10.1002/9781119985068.ch20
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