Service Design Lecture — From Data to Care: Behavioural Science Meets Service Design at The Swiss Center for Design and Health (SCDH)
Seminar
Event
Others
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Date
08 Apr 2026
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Organiser
PolyU Design
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Time
15:00 - 17:00
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Venue
Zoom
Speaker
Emma Nadol
Enquiry
Service Design Cluster, PolyU Design sdweb@polyu.edu.hk
Summary
This keynote introduces the work of the Swiss Center for Design and Health and explores how behavioural science and service design can be combined to improve healthcare experiences and outcomes. It presents SCDH’s methodology, with a particular focus on measurement as a foundation for understanding behaviours, evaluating interventions, and guiding meaningful change. Through selected project examples, the talk illustrates how service design can translate data into practical, human-centred solutions for patients, staff, and healthcare organisations. The session concludes with key learnings from this work and opens up a discussion on the opportunities and challenges of designing more responsive, evidence-informed care systems.
Zoom Joining Details
Meeting ID: 827 7235 1622
Passcode: 510254
This lecture is open to SD staff and students, and is part of the Service Design Cluster Lecture series. No registration is required.
Keynote Speaker
Emma Nadol
Project Lead for Service Design, SCDH
Emma Nadol is Project Lead for Service Design at the Swiss Center for Design and Health (SCDH) in Switzerland, the country's only technology competence centre dedicated to design research in healthcare. Her work sits at the intersection of service design, systems innovation, and healthcare, spanning projects in hospital restructuring, workforce development, and remote care models. Emma's professional experience includes service design consulting at Deloitte and facilitating executive education programmes at internationally recognised institutions. She holds a Master of Arts in Service Design from the Royal College of Art, London, and a background in communication design.
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