Design Cluster Lecture Series 2026: Service Design Cluster
Seminar
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Date
06 Mar 2026
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Organiser
PolyU Design
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Time
18:30 - 20:00
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Venue
V322, 3/F, Block V, PolyU Map
Speaker
Sunhera CARIAPPA
Ruby, Wai Ting YONG
Enquiry
Ramona SHIU st-ramona.shiu@polyu.edu.hk
Summary
*For SD students and staff only.
*No registration is required, based on a first-come, first-served basis.
From Basics to the Future: Service Design in a Changing World by Ms Sunhera CARIAPPA
The world is changing faster than ever- and so is service design. In a time of rapidly evolving human needs, technology, and expectations, service design stands at the heart of creating meaningful, seamless, and truly valuable experiences.
The designers who will thrive tomorrow are not the ones who master today’s tools, but those who dare to adapt, and lead with curiosity.
The Impact of Participatory Programme Design by Ms Ruby, Wai Ting YONG
Discover The D. H. Chen Foundation’s participatory approach to designing programmes alongside its nonprofit partners, prioritising positive social impact through proactive community engagement and social resources optimisation to enhance individual and communal wellbeing.
Drawing insights from both the Foundation and its partners, foundation-year SD students will gain practical understanding of achieving meaningful goals through strategic collaboration – inspired by social design principles such as co-creation and human-centred methods.
Keynote Speaker
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Sunhera CARIAPPA
Regional Director(APAC), MAKE Studios
Sunhera is a service design practitioner with 15 years of experience creating human-centred products, services, and environments for organisations like HSBC, CLP, Starbucks, Toys"R"Us, Philips Healthcare, among others. With a Master's in Design Practices and a Bachelor's in Communication Design, Sunhera's passion is in marrying the worlds of service strategy and visual storytelling to create meaningful customer experiences for people and organisations.
Ruby, Wai Ting YONG
Chief Programme Officer, The D. H. Chen Foundation
Ruby Yong joined The D. H. Chen Foundation in 2015, and assumed the role of Chief Programme Officer in 2025. With a strong commitment to compassion-based philosophy, Ruby has worked in engaged philanthropy, education, and non-profit organisational governance and management for over 15 years. She serves on the boards of Shakespeare4ALL, VolTra, and Just Feel – Hong Kong nonprofits dedicated to offering diverse opportunities to promote student wellbeing and unleash their potential. Ruby holds a BA and an MPhil from The Chinese University of Hong Kong.
