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Service Description

To ensure publicly accessible information systems of the University are well protected against cyberattacks, all publicly accessible systems shall be equipped the baseline security controls including:

  • Server based endpoint security solution, i.e. Trend Micro Deep Security agent
  • Security anomaly detection agent, i.e. Splunk agent

The Web Application Firewall service is provided to departments/ offices to safeguard their publicly accessible web applications / websites against web attacks such as SQL injection, etc.

Eligible service requestor

Departmental CLO

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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