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Service Description

Hitting an error page is never a good experience for a website user. The URL redirection service helps users to ensure all their web links published on external websites / papers are redirected to the right places after the website revamp.

Eligible service requestor


Service hours and availability

  • Service available hours: Office hours

Access to the service

  • Please request the service via IT HelpCentre at 27665900 or email to UWIP Admin [ITS]

Training & resources


Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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