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Service Description

To optimize resources centrally, achieve cost-effectiveness, fulfil regulatory compliance and enjoy compatibility with the latest update release campus-wide, ITS coordinates various site licensing programmes and bulk purchase agreements for some commonly-used PC software and their distribution to departments.

Software Licence Available for Departments’ Purchase
Agreements have been made with software vendors for departments to purchase new licence and / or maintenance upgrade of the following PC software at prices lower than the regular packages:

  1. Adobe Software License
  2. Microsoft Products
  3. Statistical Software Package
  4. Respondus


Distribution Arrangements

For the purpose of distributing the software purchased under site license arrangements, departments can:

  • borrow the software from ITS for installation in their offices, Loan of Software Request Proforma has to be completed.
  • download the software directly online if network distribution arrangements are made available by the software vendors.

Click here for the software media available for on-loan purpose from ITS. Departments can call the ITS General Office at Extn 2413 for prior booking arrangements.


Eligible service requestor

    Departmental CLO

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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