Service Description
To optimize resources centrally, achieve cost-effectiveness, ensure regulatory compliance, and maintain compatibility with the latest campus-wide updates, ITS coordinates various site licensing programmes and bulk purchase agreements for commonly used software and their distribution to departments.
Software Licence Available for Departments’ Purchase
Agreements have been made with software vendors for departments to purchase new licence and / or maintenance upgrade of the following software at prices lower than the regular packages:
Eligible Service Requestor
Departmental CLO
Access to the Service
Service Level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
