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Service Description

This service is to assist user departments to automate or streamline their daily business operations through adoption of smart e-forms and process automation technologies. Workflow automation can boost productivity by taking care of repetitive tasks, increasing efficiency and reducing errors. This also allows users to focus on more critical tasks and get better results, leading to resources optimization.

Some use cases are piloted with the support from departments.

Eligible service requestor

Departmental CLO

Service hours and availability

  • Service available hours: Office hours

Access to the service

Training & resources


Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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