Service Description
To assist departments/ offices to handle an IT security incident and to minimize the adverse impact to the University as a whole, we provide:
- Assistance for the concerned departments to mitigate the imminent threats posed by the attacks
- Alert to the University community of imminent threats and provide recommendation on the mitigation
- Recommendation on the necessary enhancement to avoid the recurrence of the similar incident in the future
Eligible service requestor
N/A
Policies
Service level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
