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Network Infrastructure Support Service for Renovation Project

Service Description

Departments may renovate their offices to meet new business requirements that align with the university strategies. We provide the following network infrastructure support:

  • Consultancy support service for network infrastructure provision - how fixed network outlets or Wi-Fi access points should be installed in the renovation area to facilitate the operations
  • Provision of fixed network outlets / Wi-Fi access points - procurement and implementation of the network equipment for provisioning fixed network outlets / Wi-Fi service in the renovation area
  • Provision of IP telephony service - installation of IP telephony service at the renovation area

Eligible service requestor

Departmental CLO

Access to the service

Training & resources

N/A

Policies

N/A

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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