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Service Description

Staff members utilize their personal mobile devices such as Android or iPhone to manage day-to-day business operations. It's important to note that some of the data handled on these devices may include sensitive information belonging to the University.

The Mobile Application Management (MAM) service offers an additional level of safeguarding for the University's data stored on staff members' personal mobile devices, while ensuring that it does not impact their personal information.

  • Remote data wipe can be executed upon staff’s request.  Only the data within the managed apps will be wiped from the device.
  • Sending organization data is limited within managed apps.
  • Data stored on phone’s memory is encrypted.

Eligible service requestor

Full-time permanent staff

Access to the service

Training & Resources

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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