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Service Description

Mass Mailing and SMS Service enables departments to send broad-based emails and SMS through Mailing List Management (MLM) system to staff, students or external recipients. MLM allows users to send large volume of messages, such as mandatory information for students, events and activities promotion message, periodic newsletters or updates to targeted recipients. In addition to supporting authorized users of departments in sending mass messages, MLM also provides a convenient platform for the maintenance of various mailing lists, including the opt-out lists as required by the Unsolicited Electronic Messages Ordinance (UEMO).
SMS service is subject to charge based on the number of outgoing messages.

Eligible service requestor

Staff, Department

Access to the service

[Current user]

[To nominate a new user]

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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