Service Description
In line with the University’s emphasis on applied research, we continue to provide students with access to shared servers, disk storage, common software on academic and research computers, and efficient technical support. We also support the development of communities of practice and the establishment of high-performance computing facilities, which offer shared services for big data-centric research and help build research capability within the University.
Eligible Service Requestor
Students
Access to the Service
Training & Resources
Policies
Service Level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
