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Service Description

The University centrally co-ordinates maintenance services for registered PC systems and their peripherals of departments with vendors to achieve cost-effectiveness. Prior registration is required before maintenance services will be provided.

The following accessories of the registered PCs are currently covered under Hardware Maintenance Support scheme:

  • mouse and keyboard
  • RAM, hard disk, and motherboard
  • monitor

Please call the service hotline at 2601 6466 for maintenance services.

Eligible service requestor

    Departmental CLO

Service hours and availability

  • Service available hours: Office hours

Access to the service

  • PC systems maintenance hotline: 2601 6466

Service level

All user requests are classified as level 1 to 3 depending on their impact and urgency.

  • Level 1 – User Request Resolution Time: 1 day
  • Level 2 – User Request Resolution Time: 3 days
  • Level 3 – User Request Resolution Time: 5 days

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