Service Description
The Enterprise Web Content Management System (EWCMS) is PolyU’s enterprise web publishing platform. It enables departments to create, publish, and maintain professional, accessible, and user-friendly websites for the University community and the public.
ITS provides EWCMS to help departments manage website content efficiently while maintaining a consistent user experience across PolyU websites.
Key features and services include:
- Standardized website templates and reusable components aligned with PolyU branding and design standards
- Responsive design for desktop, tablet, and mobile devices
- Support for multilingual websites in English, Traditional Chinese, and Simplified Chinese
- Technical support for website administrators and content editors
- Regular platform maintenance and enhancements
Eligible Service Requestor
Authorized staff responsible for managing and maintaining departmental website content.
Access to the Service
- EWCMS Login page (Staff/ Department only)
- To request EWCMS service or support, please contact the IT HelpCentre at 2766 5900.
Training & Resources
ITS provides learning resources to support website administrators and content editors in using EWCMS effectively.
Live Training
Regular EWCMS training sessions cover:
- Content creation and publishing
- Website administration
- Multilingual content management
- Platform features and best practices
Self-Paced Learning
- Resources are available for independent learning, including:
- Video tutorials
- User guides and reference materials
- Frequently Asked Questions (FAQs)
EWCMS Resources
Policies
Service Level
All user requests are classified as level 1 to 3 depending on their impact and urgency.
- Level 1 – User Request Resolution Time: 1 day
- Level 2 – User Request Resolution Time: 3 days
- Level 3 – User Request Resolution Time: 5 days
